Managing a single homeowner’s association (HOA) is challenging. Those struggles only intensify if you have multiple HOAs to manage at once. Each HOA will have its own governing documents, budgets, amenities, and personalities for you to keep straight. Without a clear strategy, the consistency of your service can vary significantly.
That is why you need the tips below. Here, we will explain how to maintain consistency across different HOAs and how ACRI Community Realty can assist.
The Challenges of Multi-Community Management
If you are a manager for multiple HOA communities, you have likely experienced the many challenges that come with that position. You will be responsible for many things, including the following.
- Adapting to different sets of rules and bylaws.
- Coordinating multiple Boards with unique priorities.
- Balancing financial oversight for separate budgets.
- Managing different vendors and maintenance schedules.
- Communicating with diverse groups of homeowners who have different values and goals.
With such varied duties, it is easy for details to slip through the cracks and your management of one or more HOAs to suffer.
Strategies for Maintaining Consistency Across Multiple HOAs
Consistency should be the goal for managers of multiple HOAs. By implementing these strategies, you will take some of the stress off yourself and ensure the best management possible for all of your communities.
- Standardize core processes. While every community has its own unique needs, many management tasks can be streamlined. These include financial reporting, maintenance scheduling, and violation tracking. Using uniform procedures for each of your communities ensures accuracy and saves you time.
- Use a centralized management platform. A single digital management platform can be instrumental in standardizing your processes and keeping community needs straight.
- Train staff on multi-community best practices. If you run a company that caters to the management of multiple HOAs, you should provide training to all of your managers that enables them to handle the complexities of this management style. The training should include communication skills, time management, and familiarity with different governing document requirements.
- Assign dedicated points of contact. Even if you use a centralized digital management system, every HOA you manage needs to have its own dedicated point of contact. This strategy fosters stronger relationships and helps ensure that community-specific needs are address promptly.
- Develop clear communication guidelines. Templates are your friend when you manage multiple communities. They can streamline the process of creating newsletters, meeting agendas, and notices across communities, while still allowing customization for each HOA’s unique circumstances.
How ACRI Community Realty Can Help
The team at ACRI Community Realty has proven experience manager multiple HOA communities in Pittsburgh and the surrounding areas. Our centralized digital tools, staff training program, and commitment to clear communication enable us to deliver the same high-quality service to every one of our HOA partners.
Contact ACRI Community Realty today to learn how we can help your HOA Board focus on your community’s vision while ensuring every property is managed to the same high standards.
